Soulful Hikes (ABN 68147705709) (We or Our or Us), is committed to protecting and maintaining the privacy, accuracy and security of your personal information. We use the information We collect about you to maximize the services that We provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles (“APP”).
You may change your details at any time by advising Us in writing via email. All information We receive from Our customers is protected by our secure server. Our secure server software encrypts all customer information before it is sent to Us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by Us on Our servers.
We will abide by the APP as included in the Privacy Act 1988 (Cth). The APP sets out how organisations should collect, use, keep secure and disclose personal information. The APP also gives individuals a right to know what information an organisation holds about them and a right to correct that information, where appropriate.
- What information We collect and hold
We only collect information relevant to Our business relationship with you. We collect personal information when you register for a service or otherwise voluntarily provide information, such as, by:
- subscribing to our email newsletter (you may opt out at any time);
- downloading or requesting a brochure or other printed materials;
- booking a hike with Us; or
- telling a friend about Us.
The information We collect from your booking form will include your full name, date of birth and contact details.
- How We collect your information
We use secure servers that automatically record information when you visit Our website, including the pages you visit, your IP address, language, browser type and the date and time of your visit. This information cannot be used to identify you individually. The information We gather is used to make improvements to Our site and make it easier to find the information you are looking for.
We will, where reasonable and practicable, collect your personal information from you directly. Where We collect your personal information from a third party We will advise you of this fact.
- How We use your personal information
Your personal information will be used to:
- processing your booking with Us; and
- fulfilling Our legal requirements (for example, any requirement of disclosure to law enforcement agencies or the courts)
We may use personal information to provide the services you’ve requested, including sending email newsletters.
We may also use personal information for auditing, research and analysis to operate and improve Our website and services.
We may share aggregated, non-personal information with third parties outside of Soulful Hikes including travel industry partners, to better analyse trends and further improve our services.
We may also share information with third parties in limited circumstances, including when complying with legal process, fraud prevention and ensuring the security of our network and services.
We will not sell or share your personal information with any third parties without your express permission.
- Security of personal information
When We collect personal information, reasonable steps are taken to keep that information secure and to protect that information from misuse or loss and from unauthorised access, modification or disclosure.
Complete security of any data transmission over the World Wide Web/Internet cannot be guaranteed as being completely secure. Hence, We cannot guarantee and We do not warrant the security of information transmitted to Us over the internet and you acknowledge that you do so at your own risk.
- Who will use your personal information?
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of Soulful Hikes, Our customers or third parties or if required by law.
We may however use, in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, We may use the information that you provide to improve our website and services but not for any other use.
- Storage of personal information
The information collected by Us is stored in Our written and computer generated records. All information is secured. Only authorised personnel have access to your personal information.
- Access to and correction of your personal information
On request by you, We will take reasonable steps to let you know what personal information We hold and for what purposes, We will also let you know how We collect, hold, use and disclose that information. If such a request is made, We will endeavour to provide you with such access within a reasonable time. However, We are not obliged to provide you with access to your personal information in all cases and we reserve our rights to refuse such access if permitted to do so by the NPPs.
- you must first lodge a formal complaint to the following Soulful Hikes contact: [Karishma Chheda] setting out the basis of your complaint;
- if We are unable to resolve the complaint, We will refer the matter to an external complaints body to resolve the matter by a form of external dispute resolution, such as, but not limited to, mediation;
- if the matter is unable to be resolved by external dispute resolution you may make a formal complaint to the Office of the Australian Information Commissioner (“OAIC“).